Monday, March 31, 2025

Tech services firms are aggressively applying AI in delivery. They aren’t ready for the consequences of cannibalizing their business model.

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Technology services firms are going heavy on AI in delivery of services. This is motivated by need: services have been a tough market for ...
Friday, February 28, 2025

American manufacturers have forgotten Deming's principles. Their software teams never learned them.

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American manufacturing struggled with quality problems in the 1970s and 1980s. Manufacturers got their house in order with the help of W. E...
Friday, January 31, 2025

We knew what didn’t work in software development a generation ago. They’re still common practices today.

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In the not too distant past, software development was notorious for taking too long, costing too much, and having a high rate of cancellatio...
Tuesday, December 31, 2024

Yes, the future is digital. More importantly, it's asset light.

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The 20th century company acquired capital assets (property, plant and equipment); employed a large, low skilled secondary workforce to produ...
Saturday, November 30, 2024

Industrial firms are struggling with policy change. They can be designed to respond to change.

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News media have been trying to interpret the economic and commercial ramifications that will come about as a result of the US elections earl...
Thursday, October 31, 2024

Bosses at troubled companies say they want growth through innovation. They prefer growth through girth.

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The headlines are heavy with iconic companies that have hit the skids recently, from Starbucks, to Boeing, to Intel. All have relatively n...
Monday, September 30, 2024

It isn’t “return to office.” It’s “malicious destruction of trust.”

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Return-to-office mandates continue to trickle in, and every now and again a prominent employer makes a headline-grabbing decision that all e...